Effective Date: 01 March 2026
Website: https://zepychat.com
Brand Name: ZepyChat
Legal Entity: ZepyPay Technologies
This Refund Policy explains the conditions under which refunds may be issued for services purchased through the ZepyChat platform.
By purchasing or subscribing to any services provided by ZepyChat, users agree to the terms described in this Refund Policy.
1. Business Information
Legal Owner: Imran Khan
Legal Business Name: ZepyPay Technologies
Brand Name: ZepyChat
Registered Address:
KH No. 1113/1, Shanker Vihar, Lal Kuan,
Near Shiv Mandir, Ghaziabad, Uttar Pradesh – 201001, India
Support Email: help@zepychat.com
Support Phone: +91 9990665076
Country of Operation: India
2. Scope of This Policy
This Refund Policy applies to all purchases made through the ZepyChat website or platform, including subscription plans, prepaid services, and other digital software services.
3. Nature of Digital Services
ZepyChat provides software services accessed through an online platform.
Due to the digital nature of these services, refunds may be limited once access to the platform has been provided or services have been activated.
4. Pricing and Billing
Prices for services may vary depending on the selected plan or service package.
Payments may be processed through third-party payment providers.
Users agree to provide accurate billing information when purchasing services.
5. Subscription Billing Cycle
Certain services may be offered through subscription plans.
Subscriptions may be billed on a recurring basis depending on the selected plan (such as monthly or yearly).
Users may cancel future billing cycles by discontinuing their subscription before the next billing date.
6. Service Activation
A service may be considered activated once any of the following occurs:
account access is provided
dashboard access is granted
platform features become available to the user
subscription services become active
Once services are activated, they are generally considered delivered.
7. Non-Refundable Situations
Refunds may not be provided in situations including:
change of mind after purchase
lack of usage of the service
misunderstanding of service features
violation of platform policies
suspension caused by misuse of the platform
8. Third-Party Platform Actions
The ZepyChat platform may integrate with third-party services.
ZepyPay Technologies is not responsible for restrictions or actions taken by external service providers.
Refunds may not be issued for disruptions caused by third-party services.
9. Duplicate Payments
If a user is charged multiple times for the same transaction due to technical error, the duplicate payment may be reviewed and refunded if verified.
Refund requests related to duplicate payments should be submitted within 3 days of the transaction.
10. Cancellation Policy
Users may cancel subscription services at any time to prevent future billing cycles.
Cancellation does not automatically qualify for a refund of previously paid subscription periods.
11. Refund Processing
If a refund request is approved, the refund will be processed through the original payment method used for the transaction.
Processing time may vary depending on the payment provider and financial institution.
12. Fraud Prevention
Refund requests may be denied in cases involving suspected fraud, abuse, or violation of platform policies.
ZepyPay Technologies reserves the right to review refund requests before approval.
13. Changes to This Policy
This Refund Policy may be updated periodically.
Updated versions will be published on the website with the revised effective date.
14. Contact Information
For questions regarding billing or refunds, users may contact:
Support Email: help@zepychat.com
Support Phone: +91 9990665076
Business Address:
ZepyPay Technologies
KH No. 1113/1, Shanker Vihar, Lal Kuan
Near Shiv Mandir
Ghaziabad, Uttar Pradesh – 201001
India