Effaective Date: 01 March 2026
Website: https://zepychat.com
Brand Name: ZepyChat
Legal Entity: ZepyPay Technologies
This Privacy Policy explains how ZepyChat collects, uses, stores, and protects information when users access or use the website and services.
By accessing or using the platform, users agree to the collection and use of information in accordance with this policy.
1. Business Information
Legal Owner: Imran Khan
Legal Business Name: ZepyPay Technologies
Brand Name: ZepyChat
Registered Address:
KH No. 1113/1, Shanker Vihar, Lal Kuan,
Near Shiv Mandir, Ghaziabad, Uttar Pradesh – 201001, India
Support Email: help@zepychat.com
Support Phone: +91 9990665076
Country of Operation: India
2. Scope of This Policy
This Privacy Policy applies to:
visitors of the website
users of the ZepyChat platform
customers using communication automation services
The policy describes how personal data and technical information are handled when users interact with the platform.
3. Information We Collect
Information collected may include the following categories.
Personal Information
name
email address
phone number
business name
billing information
Technical Information
IP address
browser type
device information
operating system
login timestamps
usage analytics
Communication Data
When users utilize messaging automation tools through the platform, certain communication data may be processed in order to provide the service functionality.
4. How Information Is Used
Information collected may be used for purposes including:
providing and maintaining platform services
account management
processing payments
customer support
improving platform functionality
preventing fraud and unauthorized access
5. Legal Basis for Processing
Information may be processed based on the following lawful bases:
user consent
contractual necessity for providing services
compliance with legal obligations
legitimate interests related to service operation and security
6. Data Processing Agreement (DPA)
When users utilize the platform to process customer communication data:
the user acts as the data controller
ZepyPay Technologies acts as a data processor
Data is processed only to provide the platform functionality requested by the user.
Users are responsible for ensuring they have appropriate legal authority to process personal data through the platform.
7. Data Protection Statement
ZepyPay Technologies implements reasonable administrative and technical safeguards designed to protect user information from unauthorized access, disclosure, or misuse.
Security measures may include:
encrypted data transmission
secure server infrastructure
restricted internal access
monitoring systems
8. Security Commitment
While reasonable security measures are implemented, no method of data transmission over the internet can guarantee absolute security.
Users acknowledge that information shared through online platforms may involve inherent risks.
9. Third-Party Services
The platform may integrate with third-party services including:
payment processors
hosting providers
analytics services
messaging infrastructure providers
These services operate independently and are governed by their own policies and terms.
10. International Data Transfers
Data processed through the platform may be stored or processed on servers located in different regions depending on infrastructure providers.
Appropriate safeguards are used where applicable.
11. Cookies and Tracking Technologies
Cookies and similar technologies may be used to:
maintain user sessions
improve platform performance
analyze website usage
remember user preferences
Users may manage cookie preferences through browser settings.
12. Data Retention
Information may be retained only for as long as necessary to:
provide services
comply with legal obligations
resolve disputes
enforce platform agreements
Users may request deletion of account data where applicable.
13. Children's Privacy
The platform is not intended for use by individuals under the age of 18.
ZepyPay Technologies does not knowingly collect personal information from minors.
14. User Rights
Where applicable, users may have the right to:
access personal data
request correction of inaccurate information
request deletion of personal data
restrict certain processing activities
Requests may be submitted through the support contact provided below.
15. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in services or legal requirements.
Updated versions will be published on the website with the revised effective date.
16. Contact Information
Support Email: help@zepychat.com
Support Phone: +91 9990665076
Business Address:
ZepyPay Technologies
KH No. 1113/1, Shanker Vihar, Lal Kuan
Near Shiv Mandir
Ghaziabad, Uttar Pradesh – 201001
India