ZepyChat provides a complete WhatsApp Business communication platform, including AI chatbots, the official Meta WhatsApp Business Cloud API, broadcast messaging, workflow automation, auto replies, a shared team inbox, an inbuilt CRM, analytics and reports, WhatsApp Catalog, WhatsApp Payments, webhooks, API integrations, and multi-agent collaboration to help businesses automate customer engagement and support.

Yes. ZepyChat enables you to build AI-powered WhatsApp chatbots that can automatically answer customer inquiries, qualify leads, provide instant support, and automate conversations 24/7. AI chatbots help improve response times, reduce manual work, and deliver a better customer experience.

Yes. ZepyChat allows you to send WhatsApp broadcast messages using the official Meta WhatsApp Business Cloud API. You can reach multiple customers with approved message templates for promotions, offers, updates, reminders, notifications, and other business communications while complying with Meta's messaging policies.

Yes. ZepyChat lets you automate customer interactions with workflow automation and auto replies. You can create custom workflows to send instant responses, route conversations, assign chats to team members, follow up with customers, and automate repetitive tasks, helping your business save time and improve efficiency.

Yes. ZepyChat includes a shared team inbox that allows multiple team members to manage WhatsApp conversations from a single platform. With multi-agent support and role-based permissions, your team can collaborate efficiently, assign chats, track conversations, and deliver faster customer support.

Yes. ZepyChat comes with an inbuilt CRM that helps you manage customer contacts, conversations, leads, and interaction history in one place. It enables your team to organize customer data, track engagements, and deliver a more personalized customer experience without requiring a separate CRM platform.

Yes. ZepyChat includes a comprehensive analytics and reporting dashboard that helps you monitor message delivery, customer conversations, team performance, campaign results, and other key business metrics. These insights help you measure performance and make data-driven decisions to improve customer engagement.

Yes. ZepyChat supports APIs and webhooks, allowing you to integrate your existing applications, CRM, ERP, e-commerce platforms, and other business systems. This enables automated data synchronization, custom workflows, and seamless communication across your business tools.

Yes. ZepyChat supports WhatsApp Catalog and WhatsApp Payments, allowing businesses to showcase products and services, share catalogs with customers, and simplify the buying experience through WhatsApp. These features help businesses improve customer engagement and streamline sales conversations.

Yes. ZepyChat supports multi-agent collaboration, allowing multiple team members to manage customer conversations from a single WhatsApp Business account. With role-based permissions, chat assignment, and a shared team inbox, your team can collaborate efficiently, respond faster, and deliver a seamless customer support experience.

Yes. ZepyChat offers a 7-day free trial, allowing you to explore the platform and experience features such as AI chatbots, the official Meta WhatsApp Business Cloud API, broadcast messaging, workflow automation, the shared team inbox, and the inbuilt CRM before choosing a subscription plan.

ZepyChat offers flexible Monthly and Yearly subscription plans to meet the needs of businesses of all sizes. Each plan includes different features, usage limits, and team member capacity, allowing you to choose the option that best fits your business requirements. You can upgrade your plan at any time as your business grows.

Yes. You can upgrade or downgrade your ZepyChat subscription as your business needs change. Whether you need more features, higher usage limits, or additional team members, you can switch to a suitable plan. Any changes to your subscription will be applied according to ZepyChat's billing policy.

Yes. ZepyChat provides GST-compliant invoices for all eligible subscription payments. Your invoice includes the applicable GST details and can be used for accounting, tax filing, and business expense records.

ZepyChat offers a 7-day refund policy for eligible subscriptions. If you are not satisfied with the service, you can request a refund within 7 days of your purchase. Refund requests are reviewed according to our refund policy and applicable terms and conditions.

Yes. You can cancel your ZepyChat subscription at any time. After cancellation, your subscription will remain active until the end of your current billing period. Any refund eligibility will be subject to ZepyChat's 7-day refund policy and applicable terms and conditions.

ZepyChat supports secure online payments through multiple payment methods, including UPI, Credit Cards, Debit Cards, Net Banking, and other supported digital payment options. The available payment methods may vary depending on your region and payment gateway.

Yes. The number of team members you can add depends on your selected subscription plan. Higher-tier plans include support for more team members and additional collaboration features. You can upgrade your plan anytime to increase your team member limit as your business grows.

Your ZepyChat subscription can be renewed by choosing a Monthly or Yearly plan before your current subscription expires. Simply complete the payment through the available payment methods to continue using your services without interruption. For renewal assistance, you can contact our support team.

If you have any questions about your subscription, billing, payments, invoices, upgrades, renewals, or cancellations, you can contact the ZepyChat support team through Email, Live Chat, WhatsApp, or Phone Support during our business hours. Our team will be happy to assist you with any subscription-related queries.